Cannot print off my booking form?

Do not worry, we will print this off for you when you arrive at the car park at no extra cost.

How can I book in more than one car?

You will need to book in each car separately.

Do you provide child seats?

Unfortunately, we are unable to supply child seats on our minibuses. Although at your discretion, you may seat the child on your lap and use the main seatbelt provided for you and your child. Ideally if you are travelling with 2 adults we recommend dropping the child off at the airport with one of the adults first.

I have booked, but I am now bringing a different vehicle. Can I change this?

Yes you can notify Oakwood Parking on your arrival and they will amend your booking free of charge.

Do you move the car?

Yes, we need to be able to move every car. Therefore we will be unable to accept cars that are not roadworthy. If your car has a alarm code or similar, we will need the code. If this information is not supplied to us and we are unable to move your car, you will incur extra charges. Cars maybe moved up to 4 miles each way.

Can I get a refund if my holiday is cut short?

Depending on the circumstances and if you have notified us.

Can I get a refund if I pre pay but change my mind and decide not to park?

Yes, as long as you give at least 72 hours notice by email that you wish to cancel we will be able to refund the full amount minus the payment fees. If you have booked through a booking agent you will need to contact them directly to enquire about refunds. 

Are there any restrictions regarding the type/size of vehicle I can leave with you?

We only accept vehicles that take up one standard parking space. We do not accept any vans (small car derived vans accepted), long wheel base vehicles or vehicles with trailers except during quieter periods. Please call us on 01275 472269 if you have any queries.

Can somebody else collect my car on return?

Yes, although it needs to be pre-arranged when you drop off your vehicle at Oakwood Parking. Also if you are not able to give them your receipt you will need to present some ID upon your return.

What happens if my car is damaged in the car park?

Please check your vehicle before leaving the car park as claims cannot be considered once vehicles have left the premises. If you find your vehicle has been damaged at the car park please report this to the duty Manager immediately. In the event that the damage has been caused by negligence on our part we will endeavour to make repairs to your vehicle to restore it to the condition it was in when it entered the car park.